Covid-19

These past months have strengthened our Service Denim Store community and showcased, that even when we are apart we are still very much connected.

The wellbeing and safety of the Service Denim Store employees and customers are our top priorities, therefore we have taken the necessary action to close our Melbourne store locations in line with the Victorian Government & Department of Health recommendations.

Our Alteration & Repair Service remains temporarily closed across all store locations.

If you have questions, please see our FAQ below or feel free to email us and we’ll get back to you as soon as we can.

We look forward to welcoming you in store soon.

Team Service & Neuw

- Updated 10/07/2020
 
FAQs

Are you currently offering alterations and repairs?
Due to health and safety measures, our Alteration & Repair Service remains closed. We look forward to re-opening this service in line with government regulations in the future.

Can I place an order over the phone?
We do not offer over the phone payments due to security and fraud protection measures. However, we are happy to hold items for you in-store to collect and finalise payment in person.

I purchased something online, can I exchange or return it in store?
You are welcome to exchange an item purchased online in store, however as our stores do not always stock the same collection as online, your item may not be available. If you are unsure, please call the store in advance to check that your desired style and size is available.

I have a store credit to use, can this be used online?
Unfortunately our in-store credit notes can’t be used on our online stores. If your credit note expires during our closure period we will happily extend/replace it for you.

I need to return an item purchased from Service Denim recently. How do I organise this?
We have extended our returns and exchange policy to be valid from 21 days after the stores reopened, just visit us in store to finalise your return.

Can I contact someone about a product or recent purchase from Service Denim?
If you need extra information or have a question for the Service Denim Store or Neuw Denim Flagship Store teams please email us and one of our team will get back to you as soon as possible.