Returns

You Asked, We Listened

You can now return your online order in-store and your in-store order virtually for a seamless shopping experience.

If you ordered online, simply take your order into your closest Service Denim store and a friendly team member will process your return back onto your original payment method. Please note we cannot process a return for cash tender.

Returning In-Store

You can now return any item(s) you have purchased online, in person to your closest Service Denim store at the following locations. 

• Service Denim Brunswick St (Rollas + Neuw)
• Service Denim Smith St (Rollas + Neuw)
• Service Denim Chapel St (Rollas + Neuw)
• Service Denim South Wharf (Rollas + Neuw)
• Service Denim Byron Bay (Rollas + Neuw)
• Rolla’s Brunswick St (Rollas)

If you purchased from one of our stores and can't make it back in time, please post your order using the below links back to your original purchase store for a small flat fee of $12.50

https://return.auspost.com.au/CHAPEL_STREET

https://return.auspost.com.au/BRUNSWICK_STREET 

https://return.auspost.com.au/SOUTH_WHARF 

 https://return.auspost.com.au/BYRON_BAY 

 https://return.auspost.com.au/SMITH_STREET

 

Sample Sale T&Cs

We do not offer returns or exchanges due to a change of mind. All items purchased during a sample sale are final.

In the rare instance you find a fault that has not previously been stated when purchasing your item, please contact us with your order number and a description and images of the suspected fault.